CAREERS

SENIOR SECURITY AND COMPLIANCE ANALYST

JOB DESCRIPTION
Challenging and rewarding opportunity available with growing global technology company. The position is a Senior Security and Compliance Analyst role and is based in our global corporate headquarters in Portsmouth, NH, USA.

The Senior Security and Compliance Analyst will perform two core functions for the enterprise. The first is the day-to-day operations of the in-place security solutions while the second is the identification, investigation and resolution of security breaches detected by those systems. Secondary tasks may include involvement in the implementation of new security solutions, participation in the creation and or maintenance of policies, standards, baselines, guidelines and procedures as well as conducting vulnerability audits and assessments. The Senior Security and Compliance Analyst is expected to be fully aware of the enterprise's Disaster Planning/Business Recovery and security goals as established by its stated policies, procedures and guidelines and to actively work towards upholding those goals.

RESPONSIBILITIES

Strategy & Planning

• Participate in the planning and design of enterprise security architecture, under the direction of the Manager, IT Security & Compliance, where appropriate.
• Participate in the creation of enterprise security documents (policies, standards, baselines, guidelines and procedures) under the direction of the Manager, IT Security & Compliance, where appropriate.
• Participate in maintaining and updating the enterprise Business Continuity and Disaster Recovery Plan, under the direction of the Manager, IT Security & Compliance, where appropriate.

Acquisition & Deployment

• Maintain up-to-date detailed knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors.
• Recommend additional security solutions or enhancements to existing security solutions to improve overall enterprise security.
• Perform the deployment, integration and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise's security documents specifically.

Operational Management

• Maintain up-to-date baselines for the secure configuration and operations of all in-place devices, whether they be under direct control (i.e., security tools) or not (i.e., workstations, servers, network devices, etc.).
• Maintain operational configurations of all in-place security solutions as per the established baselines.
• Monitor all in-place security solutions for efficient and appropriate operations.
• Review logs and reports of all in-place devices, whether they be under direct control (i.e., security tools) or not (i.e., workstations, servers, network devices, etc.). Interpret the implications of that activity and devise plans for appropriate resolution.
• Participate in investigations into problematic activity.
• Participate in the design and execution of vulnerability assessments, penetration tests and security audits.
• Provide on-call support for end users for all in-place security solutions.

EDUCATION AND/OR EXPERIENCE

• College diploma or university degree in the field of computer science and/or 4 years equivalent work experience.
• One or more of the following certifications:
  • CompTIA Security+
  • GIAC Information Security Fundamentals
  • Microsoft Certified Systems Administrator: Security
  • Associate of (ISC)²

QUALIFICATIONS

• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into IT security issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.

FOR CONSIDERATION
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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SENIOR SOFTWARE ENGINEER

JOB DESCRIPTION
Lead a team towards the successful delivery of Salesforce.com, 3rd Party Cloud-based Applications, or create custom applications using Force.com and integrating target application with other systems. Actively participate in architectural and design discussions with Software Architect to create custom Salesforce/Force.com applications that meet user requirements. Ensure functional requirements are translated into detailed technical design and software requirements specifications are produced consistent with architectural constraints. Act as technical lead for Salesforce development and architect interfaces using the latest version of the company's "Integration Framework" and mentor team members involved in the project. Propose and design a scalable API within Salesforce for use by clients and articulate innovative approaches to problem solving. Work closely across team boundaries to identify requirements, design and implement solutions, review tests cases and troubleshoot and debug customer support issues.

REQUIREMENTS
Masters in Computer Science or Applications + 3 years experience or Bachelors + 5 years of progressive experience strong object oriented programming and design experience and in-depth knowledge in a variety of Force.com technologies and web application development tools. Must have hands on experience Salesforce.com API and Integration with .NET based in-house applications and proficiency in designing, building and debugging multithreaded custom business applications using Force.com platform and other cloud based platforms. Good understanding of database principles and programming experience in SQL, SOQL & SOSL. Strong Java, J2EE, XML, SOAP, Web Services, C#, .NET skills and working experience in Eclipse development environment and Visual Studio Development Environment.

FOR CONSIDERATION
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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CRM PROJECT ADMINISTRATOR

JOB DESCRIPTION
CRM Project Administrator's role is to ensure customer success through effective implementation of Libra OnDemand solutions. CRM Project Administrator works with Libra OnDemand customers and partners to analyze their requirements, develop designs, provide recommendations and implement Libra OnDemand solutions.

RESPONSIBILITIES

• Ensure 100% customer satisfaction and success with the implementation of Libra OnDemand solutions
• Identify and translate customers' requirements into functional specifications for configuration, functional extension and custom development
• Hands on configuration / customization of the Libra OnDemand product (on the Force.com platform) to meet approved solution designs
• Hands on configuration and setup of integration and ETL solutions
• Deliver remote and on-site implementations and assist with implementations, including installation, configuration, training, report writing, data migration and general support
• Prepare and deliver standard and custom training events via web meeting or standard classroom methods
• Develop professional services documentation and other materials
• Manage UAT with end users including coordination and user acceptance signoff

REQUIREMENTS

• Strong knowledge and working experience with CRM applications.
• Hands-on salesforce.com administration and configuration experience.
• Solid understanding of hospitality and CRM related business processes.
• Experience with SQL, Enterprise Application Integration, Database and Cloud technologies.
• Strong proficiency with Excel (formulas, functions and pivot tables).
• Some experience with HTML and web design.
• Team leader with strong communication and interpersonal skills.
• Excellent presentation and communication skills.
• Excellent written and verbal communication skills.
• Client-focused attitude as a customer advocate.
• Willingness to travel up to 50%.
• Ability to multi-task in a fast paced environment.
• Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies.
• Background in hospitality management positions and hospitality technology.
• Knowledge of software development process and software design methodologies (coding experience preferred, but not required)
• BA/BS degree (or equivalent) in a related discipline

LOCATION

• Based in Orlando, FL

FOR CONSIDERATION
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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TECHNICAL SUPPORT ANALYST

JOB DESCRIPTION
Newmarket International's award winning Technical Assistance Center offers first line support to its worldwide customer base in the hospitality industry. This position provides first line call center support for customers utilizing our industry leading sales and catering software solutions. The first priority of the support team is to help every customer be more successful in using our products.

JOB REQUIREMENTS
The ideal candidate will possess an equal amount of technical experience as well as customer service experience.

The applicant must have a strong knowledge of computers, Microsoft operating systems, and networks.

Strong communication, customer service, problem solving, time management and team building skills are essential.

The applicant should be highly motivated and demonstrate the ability to work in a team environment and independently.

One to two years of experience within a call center/help desk environment, supporting software products or related technical training/experience as well as hospitality experience is desirable.

PRINCIPAL JOB DUTIES AND RESPONSIBILITIES

1. Provide frontline support to Newmarket International customers.
2. Escalate unresolved issues to a Technical Support Specialists in accordance with support escalation procedures.
3. Communicate and document known resolutions to problems or issues.
4. Maintain the highest level of client satisfaction.
5. Document all client-related issues in an easy to understand narrative format into a computerized tracking system.
6. Maintain technical knowledge of all supported Newmarket International products through internal training and hands on experience.
7. Specialize in one or more Newmarket International products or supporting technologies.
8. Assist in identifying technical needs, technology improvements and general areas needing improvement within the department.
9. Keep team members, management, clients and Newmarket International personnel informed of client issues.
10. Maintain a professional demeanor in the office and when interacting with clients.
11. Other duties as assigned.

FOR CONSIDERATION
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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PART TIME INFORMATION COLLECTOR

JOB DESCRIPTION
Part time Information Collector needed to visit urban area hotels. This contractor opportunity will be responsible to visit each hotel on the assigned route, take a picture of daily event boards in hotel lobbies, and transmit the information to our company. The compensation is per property, per day. The route requires visiting the assigned hotels five days per week, including one weekend day. All candidates must be professional, reliable and tenacious individuals.

JOB REQUIREMENTS
Candidates must have access to a computer with high-speed internet. The candidate also must have a digital camera with a minimum of 5 mega pixels. Candidates must be familiar with the assigned area and preferably live within close proximity. Candidates must also be able to speak and read English.

FOR CONSIDERATION
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

ABOUT HOSPITALITY INFORMATION SERVICES, INC.
Hospitality Information Services, Inc (HIS) is a division of Newmarket International. HIS is a full service market research company created to serve the hospitality industry. Our primary focus is empowering clients by providing the very best market intelligence, accurate trend analysis and innovative data management tools to dramatically increase our clients' Group and Catering revenues.

Please visit our websites at newmarketinc.com and hisnet.com for more details about our company.

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