Management Team
Sean O'Neill - Chairman and Chief Executive Officer
Jeff Hiscox - President
Ken Smaha - Chief Financial Officer
Shawn McGowan - Senior Vice President Product Development and Support
Steve Lambert - Managing Director - International
Gillian Tierney - Vice President of Human Resources
Sean O’Neill, CHAIRMAN AND CHIEF EXECUTIVE OFFICER
Sean O’Neill joined Newmarket International in the summer of 2001 as President and Chief Executive Officer. Mr. O’Neill brings a unique blend of leadership, knowledge and expertise in the global travel, hospitality and technology industries.
Prior to joining Newmarket International, Mr. O’Neill served as the President and Chief Operating Officer for Grand Circle Corporation, a dynamic, privately held global travel organization that grew revenues in excess of 50%, to over $400 Million dollars under his leadership. At Grand Circle Corporation, Mr. O’Neill also served as Executive Vice President of Operations and Chief Information Officer. Previously, Mr. O’Neill spent several years with ITT Sheraton, an approximately $7 Billion company, where he held the executive position of Chief Information Officer/Senior Vice President responsible for all global and distributed systems worldwide, including the company’s data center in Braintree, MA, and all networks. He was also responsible for strategic information technology planning for the entire ITT Sheraton Corporation including development, implementation and support services. He reported directly to the company’s President and CEO.
Additionally, Mr. O’Neill worked with Aeronomics, Incorporated of Atlanta, GA., a consulting and systems development firm focused on Revenue Management Systems for the airline, hospitality, car rental and television industries. His role there was as Senior Vice President. He also served as the Vice President of Development for ECI, a California based technology organization that launched the first Unix based relational database for Property Management Systems for the Lodging industry.
Mr. O’Neill’s career in the hospitality industry includes positions of Corporate Rooms and Reservations Director with Hilton Hotel Corporation along with numerous line management roles with Hilton.
Mr. O’Neill has a Bachelors of Science from Galway College in Galway Ireland.
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Jeff Hiscox, President
Jeff Hiscox joined Newmarket International in July of 2004 as the Director of Sales – North America, and was promoted to Vice President of Sales in January 2005 and to President in February of 2007. Mr. Hiscox has responsibility for day-to-day operations at Newmarket and provides leadership and direction on issues of operations, profitability and sales results. Mr. Hiscox brings over 10 years of management and sales success and leadership to Newmarket International.
Before joining Newmarket International, Mr. Hiscox served as the Regional Vice President of Sales with Surebridge, where he was responsible for growth and management of the Microsoft Business Solutions Group sales team. He is widely known across the Microsoft Channel as being one of the most effective sales leaders. His Surebridge team consisted of Outside Sales, Inside Sales, Existing Customer Sales, Pre-Sales Consultants and Sales Administration. He was responsible for the revenue targets of $16 million annually. Mr Hiscox’s sales and organizational successes include qualifying for Microsoft’s 100% club in 2003; and earning the Training Sales Excellence award from Microsoft in 2003, Microsoft Solution Selling New England Award in 2002, and the Sales Manager Excellence Award from Microsoft Business Solutions in 2001. Mr. Hiscox joined Surebridge in March 2003 through the acquisition of ManagedOps.com / The Taylor Group, where he was Director of Sales holding the same responsibilities he held with Surebridge.
Prior to Surebridge, Jeff served key executive roles with Knowledge Alliance, a computer training and consulting company. As Vice President Sales, he was responsible for the growth and management of the North American sales team and revenue targets of approximately $35 million annually.
Mr. Hiscox earned an Honors Bachelors of Commerce from Queen’s University, in Kingston, Ontario.
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Ken Smaha, Chief Financial Officer
Ken Smaha became the Chief Financial Officer for Newmarket International in the summer of 2001. Mr. Smaha’s broad financial, distribution and business management experience has added operational strength to Newmarket International.
Prior to joining Newmarket International Mr. Smaha was the Chief Operating Officer of Safescience Products, Inc. a Biotech R&D and packaged goods marketing and distribution company. Before joining SSPI as a startup, Mr. Smaha spent over ten years at Webster Industries, a consumer plastics manufacturer as Senior Vice President/CFO and then Executive Vice President, where he helped to more than double the size of the company to $150MM sales and achieve record income levels by implementing new systems, sourcing new products and streamlining operations.
Mr. Smaha spent almost twenty years of his early career with General Electric Company. He held several senior financial management positions in high tech industrial electronics, corporate consulting, and distribution businesses, and ultimately as the CFO for the Control Components and Equipment Division, a $400 million industrial manufacturing business.
Mr. Smaha has an MBA from Babson College, and a Bachelor of Science from the University of Maine.
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Shawn McGowan, Senior Vice President Product DEVELOPMENT AND SUPPORT
Shawn McGowan joined Newmarket International in August of 2003 as Director of Managed Services, and was named Senior Vice President Product Development and Support in March 2008. Mr. McGowan directs product definition, product development and product delivery as well as oversees the support group for Newmarket’s suite of hospitality applications. He has extensive technology and leadership experience, having managed the development and delivery of both traditional and on-demand software products for a number of companies.
As Director of Managed Services, Mr. McGowan led the development effort of the company’s innovative MeetingBroker product. He has transformed the company’s technology development platform, initiating a new products strategy and expanding its portfolio of hosted applications.
Prior to joining Newmarket, Mr. McGowan was Internet Architect for ManagedOps.com, in Bedford, NH, the only Microsoft ASP partner to offer a hosted version of the Microsoft CRM package. In this role, he was responsible for defining and delivering service for e-business, portal and CRM applications, and built the infrastructure for all Internet-facing products.
Before Managed Ops, Mr. McGowan was cofounder, Vice President and lead technical architect of Coursefinder.com a leading on-line provider of golf search, marketing and venue selection. In addition, Mr. McGowan designed and developed the Internet travel applications for Elderhostel, the prominent provider of worldwide educational travel for seniors.
Mr. McGowan has a Bachelor of Arts in Anthropology from Plymouth State College with postgraduate studies in Computer Science and a Master of Business Administration from Northeastern University.
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Steve Lambert, Managing Director - International
Steve Lambert joined Newmarket International in October 2006 as Managing Director, International. He brings 16 years of experience in senior roles in hospitality systems and operations.
Prior to joining Newmarket, Mr. Lambert served as Managing Director of Chesterton, a leading UK property business, increasing the business value fourfold during his tenure. This followed five years at Whitbread/Marriott in roles in systems, finance, and as Managing Director at a time when the business substantially outperformed its full service peers. At Whitbread, he was responsible for deploying one of the largest Delphi Multi-Property Edition® environments in the world at that time, restructuring the business and integrating the $1 billion acquisition of Swallow Hotels, as well as having a substantial role in the development of Premier Travel Inn into the largest UK hotel brand.
His earlier career encompassed the role of IT Director for a FTSE-100 High Street retailer and ten years at De Vere Group in a variety of strategic, financial and systems roles. At De Vere, Mr. Lambert was instrumental in the development of the Premier Lodge budget hotel chain, significant M&A activity, extensive pub, restaurant and leisure management and the Group's entry into the FTSE-100 in the mid 1990s.
Mr Lambert holds MBAs from Manchester and McGill (Montreal) Business schools as well as an MA in Engineering Science from St. Catherine's College, Oxford, where he earned an open scholarship.
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Gillian Tierney, Vice President of Human Resources
Gillian Tierney became the Vice President of Human Resources for Newmarket International in October 2007. Ms. Tierney brings significant software industry experience and human resource leadership to Newmarket International.
Prior to joining Newmarket International, Ms. Tierney was the Director of Human Resources for Bottomline Technologies, a publicly traded payments and invoice automation software company serving corporations and financial institutions around the world. Ms. Tierney also spent 5 years as the Director of Human Resources at Tecnomatix Technologies, an international manufacturing process management software company. As a HR professional, Ms. Tierney brings a strong employee and customer focus to support business goals through developing the company’s most valuable asset—the people. She also brings extensive experience with employee relations, organizational development, recruitment, training, benefits and merger and acquisitions.
Ms. Tierney spent her early career working in higher education in the career development field, and holds a Bachelor of Arts from the University of New Hampshire, a Masters in Education from the University of Massachusetts, and the Senior Human Resource Professional (SPHR) certification from Society of Human Resource Management.
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