FAQs
May 2-4, 2012
Gaylord Palms Resort
Kissimmee, FL, USA
Q: What is the cost of the conference?
Q: What is included in the conference fee?
Q: What is the last day to register for the conference?
Q: How do I register for the conference?
Q: How do I pay for my conference registration fees?
Q: How do I book a hotel room?
Q: What is the cancellation policy?
Q: What is the conference attire?
Q: I'm planning my travel arrangements. When should I plan on arriving and departing?
VIEW ALL
Q: WHAT IS THE COST OF THE CONFERENCE?
Standard Conference Registration Fee $895
One Day Registration Fee: $595
Visit the Pricing & Conditions page for more information.
Q: WHAT IS INCLUDED IN THE CONFERENCE FEE?
The full conference registration fee includes access to all conference activities on Wednesday, May 2nd through Friday, May 4th including: sessions and exhibits, breakfast, lunch, and breaks, Welcome Reception, and the Customer Appreciation Event.
Q: WHAT IS THE LAST DAY TO REGISTER FOR THE CONFERENCE?
Online registration closes on Friday, April 20, 2012.
Q: HOW DO I REGISTER FOR THE CONFERENCE?
All registrations will be processed online. Please click here to register now!
Q: HOW DO I PAY MY CONFERENCE REGISTRATION FEES?
Payment, in U.S. Funds, can be made by check, Visa, MasterCard, Discover, or American Express. Credit card payments will be processed at the time of registration.
If paying by check, please make the check payable to Newmarket International and forward to:
Newmarket International Inc.
Attn: 2012 Customer Conference
75 New Hampshire Ave, Suite 300
Portsmouth, NH 03801
Please reference your confirmation number on the check to ensure payment is appropriately applied to your registration.
Q: HOW DO I BOOK A HOTEL ROOM?
To be eligible for the special conference rate, hotel reservations must be made though the conference website. For additional information regarding accommodations, please visit the Accommodations page. If you have questions about reserving a hotel room, please feel free to contact us at 603.436.7500 or marketinginfo@newmarketinc.com
Q: WHAT IS THE CANCELLATION POLICY?
To cancel your registration, you must update your registration through the link provided in your registration confirmation.
- Cancellations received prior to February 1, 2012 will receive a full refund.
- Cancellations received February 1, 2012 - April 4, 2012, will be subject to a $500 cancellation fee.
- Cancellations received after April 4, 2012 are NON-REFUNDABLE.
- Certification course fees are non-refundable. Cancellations received prior to April 3, 2012 will be provided a credit for participation in a future course.
Non-attendance or non-payment without notification will incur the full conference fee.
A registration cancellation does not automatically cancel the hotel reservation. You are responsible for making this change.
Q: I'M PLANNING MY TRAVEL ARRANGEMENTS. WHEN SHOULD I PLAN ON ARRIVING AND DEPARTING?
- Conference activities will begin with a Welcome Reception for attendees on Wednesday, May 2, 2012 from 6:00pm - 8:00pm.
- Conference sessions will begin on Thursday, May 5, 2011 at 8:00am.
- Conference activities will end at approximately 12:30pm on Friday, May 4, 2012.
- An optional boot camp session may be added to your conference registration. This is available for a fee and will be presented Friday May 4, 2012 from 1:30pm – 4:30pm
Individuals participating in certification courses should plan on being in sessions from 8:30am to 5:00pm daily, Monday, April 30, 2012 through Wednesday, May 2, 2012.
