Hotel Concepts and Newmarket International Complete IDPMS and Delphi Sales and Catering Interface
New interface ties sales and catering applications and property management system for single or multiple properties
ATLANTA — JUNE 23, 2009 — Hotel Concepts, a leading global provider of property management/CRS technology and software solutions for the hospitality industry, today announced the completion of an integration between their IDPMS (Integrated Distribution Property Management System) and Newmarket International’s Delphi sales and catering application, the industry’s leading software application for automating sales, marketing and catering processes for hotels, gaming venues, stadiums and restaurants.
“The centralized Delphi database allows hotels to cross-sell and up-sell within a central sales system checking availability across the entire enterprise, as well as sharing and distributing leads”, stated Bas Blommaart, CEO of Hotel Concepts. “Our integration between IDPMS and Delphi provides technology efficiencies, enabling any changes made to group business within Delphi to be immediately mirrored in the IDPMS, so updates to the CRS happen simultaneously.”
Other benefits of the interface include:
- Bookings created in Delphi are automatically created in IDPMS with corresponding blocks and the required rate type. All other pertinent booking fields are populated and mapped where needed.
- Account, travel agent and associated contact information is managed from within Delphi MPE and updated in IDPMS.
- Availability between the two systems is always kept in sync.
- Revenue generated by groups in house and corresponding individual folios is shared back to Delphi from IDPMS.
“By streamlining and automating the sales and catering processes with Hotel Concepts’ IDPMS, hotel staff are able to dedicate more time to selling and customer service. Other key benefits of the integrated software network are faster responses to inquiries, more effective management and organization of information, and improved use of resources resulting in a significant time savings,” stated Donna Boudle, Integrations Program Manager for Newmarket International.
The ability to segment operational departments through a centralized database provides hotels with greater customer insight -- helping them better address their needs with highly targeted marketing, advertising and sales campaigns. In addition, consolidated reporting as a whole or at the individual property level is a simple process that provides more detailed business intelligence for better decision making.
"Newmarket's new I-Server platform allowed us to work closely together to build an incredibly functional, state of the art integration between the Delphi sales and catering application and the IDPMS property management system,” stated Blommaart. “The close cooperation and the resources allocated to this project, as well as extensive testing, ensure that the interface has everything our clients could want and more."
For more information on Hotel Concepts, please visit booth #740 at HITEC 2009, contact Jason Cape at 1-866-687-0040, or visit www.hotelconcepts.com. For more information on Newmarket Delphi, please visit booth #430 at HITEC 2009, contact Cassie Heppner, Marketing Manager of Newmarket International at 1-603-436-7500, or visit www.newmarketinc.com.
About Hotel Concepts
Hotel Concepts provides advanced property management software to the hospitality industry worldwide, with innovative solutions designed for individual properties as well as hotel chains and management companies. Founded in 1994, Hotel Concepts has proven to be a reliable partner, both for individual hotels and hotel chains. With four main offices on three continents, worldwide support is guaranteed. North American Sales and Support are located in Atlanta, Georgia. Hotel Concepts’ products are installed around the world in individual hotels and chains alike, and have a great variety of dedicated users ranging from individual hotels with 20 rooms to chain-hotels with more than 500 rooms. The company’s client base includes properties in both the business and leisure categories, as well as conference centers. For more information, please contact Erik Weller at +31 (0) 76 530 53 53 for Europe, Jason Cape at 1-866-687-0040 for North America, or visit www.hotelconcepts.com. Media inquiries, please contact Andrea Roland, Plan A Public Relations & Marketing, at (407) 905-0608 or email andrea@planapr.com.
About Newmarket International
Newmarket International, Inc. (www.newmarketinc.com) is the leader in delivering sales, group catering and event software solutions to the global hospitality and entertainment industries. Newmarket International’s suite of business solutions can be found in hotels, casinos, restaurants, visitor bureaus, stadiums, meeting arenas and convention centers throughout the world. Newmarket International has over 80,000 users worldwide, with over 18,000 installations in over 154 countries. Newmarket International is headquartered in Portsmouth, New Hampshire, with international offices in London, Shanghai, Brisbane and Singapore.
Newmarket and Delphi are registered trademarks of Newmarket International.