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Support Services

Newmarket is committed to providing customers worldwide with superior support and service to ensure their success in using Newmarket solutions.

Customer satisfaction is the first priority for Newmarket. The hospitality business is open 24/7/365. To provide customers with peace of mind, the Newmarket team of Support Services specialists is also available 24/7/365. The Support Services team is dedicated to customer success, helping to ensure business goals and objectives are achieved, and that daily operations go uninterrupted.

Newmarket is squarely focused on helping customers increase revenue, lower costs, and improve customer satisfaction. 

Newmarket Support Logins

Support Portal Login

Americas Support

Languages supported: English, Spanish, Portuguese
Support:+1 603.427.6400


Worldwide Support

Europe, Middle East, Africa, and India Support

Languages supported: English, French, German, Italian, Spanish, Arabic, Polish, Russian
+44 (0) 208.481.6622


Asia Pacific Support

Languages supported: English, Mandarin, Cantonese
+65 6735.5988

Additional toll free phone numbers:

  -  Australia: 1.800.075.083
  -  China: 800.988.1558
  -  Hong Kong: 800.964.488 
  -  India: 000.800.650.1424 
  -  Malaysia: 1.800.806.270 
  -  Thailand: 001.800.656.809 


MTech Support Logins

MTech Portal Login
MTech Launchpad

Service Optimization (HotSOS, MTech) Support

Languages supported: English, Spanish

Products supported: HotSOS, REX, PMWorks and other MTech solutions

Additional toll free phone number (MTech only): 1.800.820.2573


Award Winning Support Services

Award Winning Client Services

Support Portal Login

Americas Support:+1 603.427.6400